FAQ's

At Zen Well, we’re committed to providing you with the best shopping experience. Below are frequently asked questions to help you get the most out of our products.

Q. What types of products do you offer?

We offer a wide range of health and fitness products, including fitness gear, wellness supplements, accessories, and more, to support your physical and mental well-being.

Q. When will my order arrive?

Most orders are processed within 1-3 working days, excluding weekends (Friday-Sunday). Orders placed over the weekend will be processed on the next working day (Monday). Once your order is dispatched, you will receive an email confirmation with your tracking number.

All orders are shipped from the nearest warehouse based on your location and are fully tracked. Once your order is on its way, you’ll receive a follow-up email with your tracking link.

Q. How can I cancel or change my order?

We always strive to accommodate cancellation requests. However, if your order has already been processed or shipped, we won’t be able to cancel it. If you need to change your order, please contact us immediately. We’ll do our best to accommodate changes before your order is shipped. Once your order has been shipped, we can't modify it, but we gladly accept returns if you'd like to proceed with that option.

Q. Why didn't I receive a confirmation email after placing my order?

It's possible that our confirmation email ended up in your Promotions, Spam, or Junk folder, so please check those folders. If you still can't find it, feel free to contact us, and we'll be happy to resend the email.

Q. How can I contact customer support?

If you have any questions or need assistance, our customer support team is here to help. You can reach us through our website's contact page or email.